FAQ

Who can do white water rafting?

White water rafting is not a well known sport, but it can be enjoyed by most people. For the “Traditional”, “Full Day” and “Sunset” packages, participants must weigh at least 90 lbs (41 kg), be in a good shape, free of drugs or alcohol and not be pregnant.

The “Mini Rafting” package is offered to everyone, children as well as adults, starting at 3 years old. Participants must not be under the influence of drugs or alcohol.

When shall I book?

The earlier, the better, as the number of places are limited. Please note that weekends and statutory holidays are generally busier. We will accept last minute bookings given that there is availability.

What makes New Wave Expeditions different from other companies on the Jacques-Cartier River?

• Our runs last 3 hours or more on the river, as opposed to the 1:30 to 2:30 hour runs offered by our competitors. We provide you with more time to swim, a snack halfway during the run and you can enjoy your experience without being rushed. We focus on quality, not quantity.
• If you look at our pictures on Internet, you will notice the high quality of our gear. You will feel and look great. Our fleet of self-bailing rafts are brand new, as is the rest of our gear. This will certainly keep you smiling throughout your day.
• We are the only rafting company to offer a BBQ at the end of your run on our terrace overlooking the shores of the Jacques Cartier River.
• The logistics are straight forward. A 10 minute bus ride will take you to the put in and you will finish your run directly in front of our base camp. You only have to cross the street before taking your gear off and enjoying your return to our pleasant site.
• There are no bad surprises upon your arrival. Our prices include all equipment that is required, as well as the wet suit. There are no hidden charges.
• Our guides are passionate, dynamic, professional and safe. Each decision is made to ensure your utmost safety.

What is the best time for white water rafting on the Jacques-Cartier River?

From the beginning of the season until mid June, the melting snow swells the level of the water. This is usually the time when the river provides the most thrills and excitement to participants.

During the summer, the water level varies according to rainfall. When the water level is lower, water temperature is warmer and these conditions allow for swimming and make the runs easier for all.

In the fall, the colourful scenery and additional rainfall gives a new vigour to the River. The end of the season is also less busy. (Runs are offered until the end of October.)

(Descentes disponibles jusqu’à la mi-octobre).

How many people can board the same raft?

Our self-bailing rafts are 15.5ft (4.72m) long and can accommodate 5 to 9 people plus one guide for a total of 10 people per raft. To make sure that your group has its own raft you must be 8 or 9 people in the group. Our 14 ft self-bailing rafts can accommodate up to 7 people plus your guide.

Is white water rafting safe?

As is the case with any sport, there are some risks. Our guides are re-qualified each year and keep up to date in white water rescue and CPR trainings. Our company has set itself a high standard of safety for its clients and all decisions are made accordingly.

It is my first time rafting, which package do you recommend?

The majority of our clients raft for the first time. Guides will provide the required training with an overview of safety requirements before embarking. On the river, they will teach you how to paddle and go over the basic commands that you and your friends will need to know. After a few trial runs, you will be ready to go. The guide controls the raft from the rear of the boat. By proceeding in this fashion, it does not really matter which package you choose for your first time out on the water.

What do I bring with me?

When you arrive at the base camp in the morning, you need a swim suit and a warm sweater (fleece, wool or athletic underwear … NO COTTON). On the river, we will provide a 5mm thick isothermal overall, neoprene boots and an anorak for each person. You also need to bring your own towel. Changing rooms and showers are available on site. The runs end right in front of our site.

For spring and fall, we recommend that you bring wool socks, athletic underwear (no cotton), a light toque and a couple of warm sweaters.

Shall I tip the guide?

A tip for the guide is not included in our fee. As is the practice in the service industry, you do not have to pay one. However, if you have appreciated the work of your guide, do not hesitate to show it at the end of the day.

What if it rains?

Rafting is enjoyable, no matter what the weather is. You will be properly dressed to spend the day under the rain. Rain or shine you will be wet at the end of the day!

Do I have to know how to swim?

Each participant will be equipped with an individual floating jacket with a high level of buoyancy. It is not necessary to be a master swimmer. However, you need to be able to move around in the water without panicking. PLEASE inform your guide of your skill level.

Alcohol and drugs?

You cannot raft if you are under the influence of alcohol or drugs. Anyone who shows signs of intoxication will be barred from participating. No refund or rain check will be granted.

What can we buy on site?

If you have left something behind, chances are you may be able to purchase it on site. Snacks, water bottles, towels, photos of your adventure, New Wave t-shirts and more are available on site. You can also ask for a meal to be prepared at an extra charge after your run.